If you have a complaint about the handling of your account by a Watt Carmichael Inc (“WCI”) employee, we request that you submit the details of your complaint, preferably in writing, to:

Chief Compliance Officer
Watt Carmichael
One Queen Street East
Suite 1900, Box 95
Toronto ON M5C 2W5

Phone: (416) 864-1500
Fax:     (416) 864-0883

The Chief Compliance Officer is the designated complaints officer for WCI.

Generally, a complaint is defined as: allegations of breach of confidentiality,
theft, fraud, misappropriation or misuse of funds or securities, forgery, unsuitable investments, misrepresentation, unauthorized trading relating to the clients’
account(s), other inappropriate financial dealings with clients and engaging in securities related activities outside of WCI.

Within 5 business days of receiving your complaint, WCI will acknowledge in writing that we have received and have begun to investigate your complaint. We will also enclose a brochure outlining the options you have available to you should the resolution of your complaint be unsatisfactory.

When WCI begins investigating your complaint, we may need to contact you to
clarify the nature of the complaint and obtain as much information as we can to help us make an informed decision on the merits of your complaint. As a member of the Investment Industry Regulatory Organization of Canada (“IIROC”), WCI is obliged to conduct a thorough investigation and provide you with a final response within 90 days of the receipt of your complaint. On rare occasion, this may take longer. For example, if you are away on vacation and we are unable to contact you to get more information from you, the complaint investigation process may be delayed. If we are unable to complete our investigation within the 90-day time frame, we will advise you of that fact, in writing, and provide an explanation for the delay.

When we have completed our investigation, we will send you a detailed response letter summarizing our understanding of your complaint and the conclusion we have reached. We will also provide a thorough explanation of why we have come to that conclusion.